Restaurant field experience report Essay Example | Topics and Well Written Essays - 500 words

Restaurant field experience report - Essay Example The beverage manager is responsible for preparing drinks orders for the entire day for dining service. I, therefore, managed beverage stock as required and ensured that they are paid for. The other major role that I had to take estimate how much beverage would be consumed on each day and place orders with the suppliers. Additionally, I had to check for fresh deliveries in order to maintain high quality. I also learned how to solve on clients complaints about the served drinks.As a receptionist, I was responsible for greeting guests, show them their tables and provide menus. I also provided customer service and deal with all inquiries in a courteous and professional manner, either via email or telephone. Additionally, providing information to guests on requests to ensure their comfort, safety and satisfaction were also a principal responsibility for me. During this period I learned to offer exquisite customer care service, to solve their inquiring and complaints made via email or tele phone. I also developed adequate communication skills and to be professional at all times while attending to guests.The efficiency of the kitchen of a restaurant rests on Expeditors. This is the person who is responsible for setting the pace and flow in the kitchen. On this post, I ensured that the orders made by guests were completed on time, according to the menu, and ensures they are in good quality for their satisfaction. I was also responsible relaying orders made to the kitchen.

Retention Mangement Essay Example | Topics and Well Written Essays - 750 words

Retention Mangement - Essay Example It also evaluates the involvement the person can put together in the direction of organizational accomplishments. The present article considers the turnover, its causes and its complete analysis. In the present scenario where the competition is on its climax, to procure good working hands and individuals with sound knowledge, skills and temperament is a tough task. Further tougher is to retain the skilled hands, those who are well acclimatized and adjusted to the organizational norms, culture and with co-workers (Smith; Managing staff turnover and retention). It is imperative to keep the employees motivated and they should have encouraging self-esteem with their work appropriately rewarded. The most challenging tasks which organizations in present epoch are observing encompass retention of skilled and competitive employees. In order to appreciate superior staffing, lesser expenditure enhanced drive and an improved awareness and understanding, retention of able and talented employees is necessary. Staff turnover is expected and could be advantageous, but excessive is expensive in requisites of staffing and training assets. Turnover varies with the economic cycles; during the time of recession it falls causing masquerade the fundamental tribulations like distressed staff. Therefore, it is essential to manage issues related to turnover. It is desired for enhanced management of employees in an organization and working out approaches and procedures to retain staff. Turnover can be classified in three ways based on the nature of problems: 2. Employee’s way- due to work atmosphere, dissatisfaction, low salary, lack of recognition, too demanding or involving work, not able to cope the competitive stress. This could be addressed with 5 P’s as- Poor equation between job and the individual, Poor fit in the culture of the organization, Poor coalition between